Refund Policy
Refunds are handled according to the Refund Policy and applicable consumer law.
This refund policy applies to all purchases made from Mineralpath and its published services.
Eligibility for Refunds
Refunds are available for products that are defective or not as described. To be eligible, items must be returned in their original condition.
Exclusions from Refunds
Please note that certain items, such as opened mineral kits, may not be eligible for refunds due to hygiene reasons.
How to Request a Refund
To request a refund, please contact our customer service with your order details and reason for the return. office@mineralpath.shop
Refund Processing
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed within a few days.
Cancellation Policy
If you wish to cancel your order, please contact us within 24 hours of purchase. Cancellations after this period may not be accepted.